GENERAL GUIDELINE

Customer Review and Rating Guidelines

MyVapShop would like your opinions to be heard!! We would like customers to get the information they need to make smart buying choices, and we'd love to have your help doing that. As an MyVapShop customer, you can submit written reviews for items MyVapShop distributed. Please share your opinions, both favorable and unfavorable.

Tips on writing a great review

• Include the "why": The best reviews include not only whether you liked or disliked a product, but also why. Feel free to talk about related products and how this item compares to them.
• Be specific: Your review should focus on specific features of the product and your experience with it.
• Not too short, not too long: Written reviews must be at least 20 words and are limited to 1,000 words. The ideal length is 75 to 500 words.
• Be sincere: We welcome your honest opinion about the product--positive or negative. We do not remove reviews because they are critical. We believe all helpful information can inform our customers’ buying decisions.
• Full disclosure: If you received a free product in exchange for your review, please clearly and conspicuously disclose that that you received the product free of charge.

What's not allowed

While we appreciate your time and comments, we limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable material:
• Obscene or distasteful content
• Profanity or spiteful remarks
• Promotion of illegal or immoral conduct

Promotional content:
• Advertisements, promotional material or repeated posts that make the same point excessively
• Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product)
• Reviews written for any form of compensation other than a free copy of the product. This includes reviews that are a part of a paid publicity package
• Solicitations for helpful votes
• For more information on what we consider promotional content, please see our Frequently Asked Questions.

Inappropriate content:
• Other people's material (this includes excessive quoting)
• Phone numbers, postal mailing addresses, and URLs external to jvapor.com
• Comments on other reviews visible on the page (because page visibility is subject to change without notice)

Off-topic information:
• Feedback on the seller, your shipment experience or the packaging (you can do that at Contact page
• Details about availability or alternative ordering and shipping information
• Feedback about typos or inaccuracies in our catalog or product description (instead, use the feedback form at Contact page).

Customer reviews should be relevant to the product in question. If you have questions about the product or opinions that do not fit the review format, please feel free to contact us.

If you have a question or you'd like to tell us about a specific problem with Customer Reviews, please contact us.

RETURNS & EXCHANGE POLICY

Refund on canceling your order

You can cancel an unprocessed or in progress order at any time before the shipping is in progress and you will get a full refund.

Returns and exchange due to MyVapShop mistakes

We work hard to ensure that we always get your order right the first time, but we realize that sometimes we do make mistakes. If we've made a mistake or your item was damaged during shipping, please contact us within 24 hours of delivery so that we can work with you to resolve the issue quickly. Your satisfaction is our priority.

Return shipping costs will be paid by MyVapShop if you contact us within 24 hours of delivery only.
We do not incur the cost for shipping of any return for any product after a 24-hour period after you receive the order. Please verify the items you received, test and make sure it fits the devices you need it to, make sure it works.

Returns and exchange for new and unopened items

You may return or exchange new, unopened items within 10 days of delivery for a refund or exchange.
Returns must be authorized prior to sending items back. All items must be in new, unused condition to be accepted for return. Please contact us first 

Please note that the following fees are at customers expense.

● Shipping fee for the order
● Return shipping fee to MyVapShop
● Refund fee if any fee is incurred
 

We will NOT accept return or exchange if the criteria listed below is met.

● An item has been opened, unwrapped or used. Must be in the same condition or as it is on delivery.
● You did not return an item within 10 days of delivery.
● You did not contact us before returning an item or the return or exchange has not been authorized - Please contact us first.
● E-liquids and Cartridges
● Special custom order item, clearance or special discount items - All sales are final.
 

Returns and exchange for defects and other product issue

There are no RETURNS or REFUNDS. We honor certain period of warranty on all applicable parts from the date the order is marked as delivered by the courier. Please contact customer support for any warranty needs. Exchange must be authorized prior to sending items back. All parts covered under the warranty must be returned to MyVapShop at customers expense before a replacement part will be issued.

 

Please note that the following fees are at customers expense.

● Return shipping fee to MyVapShop
 

We will NOT accept exchanges of eligible items if the criteria listed below is met.

● You did not contact us before returning items - Please contact us first for exchange.
● Warranty period is expired
● E-liquids and Cartridges
● Clearance and special discount items - All sales are final.
● Any issues with our products being used with another vendor's products or caused by mis-use or not due to due to a manufacturer defect.
We test all products to ensure the failure was due to a manufacturer defect and not mis-use of the product.
We can only guaranty our products work with products we sell and cannot foresee any and all potential issues that may come from using a different manufacturers item with a product we sell. The E-Cigarette market is quite fractured with Chinese factories all competing with each other for new designs, in some cases one eGo will not work with another, one drip tip will not fit another device, this is rare but does happen.

● Claimed defectives that could not be verified or reproduced.
If an item is claimed to be defective and it is returned and it works fine, we will not accept the exchange and it will not be shipped back out unless shipping charges are covered by the customer. You may receive a credit on your store account as long as it is in a resalable condition, subject to the actual item in question and the level of ambiguity of "defective" interpretation (example something doesn't work on "your" eGo but works on ours etc.) . 
 

Warranty Period

● Our warranty policy does not cover E-liquids and Cartridges
● Clearomizers and Cartomizers are eligible for exchange for DOA ONLY. (within 24 hours of receipt)
● We will honor warranty period stated in product description or detail page.
● The warranty for any item not covered above is 14 days.
This does not include items that are physically damaged or look like they have not been taken care of. Batteries in particular can wear out if they are constantly is use and charged, batteries have a finite amount of charge ability in them. This warranty does not include cracked screens on APV's, broken tanks, cracked glass or anything that would indicate user caused damage, we do not cover missing or broken springs or internal parts and all parts must be returned.

How to return an item

 You MUST include a copy of your original receipt, or a clearly written note describing what the item is, what the problem is and what you are expecting with the return and CLEARLY write your name and contact information on the envelope or include it with the return. You should use tracking on the return as we are not responsible for "lost" shipments coming back to us.

 
 

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