Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via EMS with tracking.

Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

1:Orders of all Nicotine liquids (except Joyetech, 100%, Dekang)
All liquids (including Japanese and USA made liquids) will be shipped via EMS. Cost of delivery is 1,500 jpy for each order below 5,500 jpy and 1,000 jpy for all orders of 5,500 jpy or more.
You can select an alternative shipping solutions (DHL or Fedex) when available but some "remote area" fees might be applied  (see 2. here under).

It usually takes 3 to 10 days for delivery by EMS and 3 to 7 days for delivery by DHL.
A tracking will be sent to you as soon as the parcel is shipped.


2:Orders of the following liquid brands: Joyetech, 100%, Dekang
These products cannot be sent via EMS (according to EMS policy). These products will be shipped via DHL or Fedex when the option is available (note that it is the case for orders containing at least one of these products). The base price for DHL is 1,900 jpy.

According to your postal code (“remote area fees", up to 4,000 jpy) remote fees will be added to your cart at the time of purchase. 
For information, you can find the detail of DHL fees here: http://www.dhl.co.jp/ja/express/shipping/shipping_advice/surcharges.html

Those fees are automatically added at the time of purchase.
You can as well check if your postal code is in the DHL list of remote areas:
http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf

For FEDEX:
http://www.fedex.com/us/services/pdf/Zipcodes_OPA_ODA.pdf

These fees are high and we advise our clients to switch to other brands if they wish to pay lower delivery fees using EMS.

3: HARDWARE
These products when available will be shipped separately and a separate delivery fee will apply.


Accept Site use cookies